Me
(10 April):
In
accordance with Aliexpress' instructions, we will be opening a case.
We have exchanged several emails with you since Apr 7. We had written
to you within an hour of receiving the item from the postman. We
tested it on a TV and a computer monitor. There was no signal
detected. The remote control could not work too. We had shown you the
2 YouTube videos.
Your
technician had advised us to upgrade the firmware. We bought a mini
USB cable just for that. We followed the instructions and upgraded.
However, when we connected the box to the TV and monitor, the results
were the same. No signal was detected. Like you, we were disappointed
after having spent hours attending to that.
As
explained, we had tried our best to help. It is unfair for us to put
in any further time or expense. There are many sellers selling such
CS918/EKB311B boxes. Yours was certainly not the cheapest. We had
bought from you because of your good track record and positive
feedbacks from other users. For a long time, my wife and kids had
also bought through their Aliexpress accounts various items from
other sellers. So far, all the other transactions were smooth.
We
understand that items do get faulty for whatever reason either at
source or during transit. Hope you also understand that we are the
innocent party here, paying for an item that can't work upon receipt.
Ellen
Xi (10 April):
please dont open the dispute for us.
as
the shiping cost for the tv box be sent back from singapore, we would
like to bear it for you after the package arriving in China.
Me
(10 April):
Hi.
Can I clarify how this works? You want us to send item back to you,
and how are you going to pay us for the shipping cost? How are we to
be assured that you will send a replacement to us? Shouldn't opening
the case be the right course of action?
Ellen
Xi (10 April):
1.
I have extent the delivery date for you. it is time enough for you to
send it back to china, and receive the second package from china to
singapore.
there
is 66 days for your order protected. if the package canot be delviery
in 66 days. you can open the dispute at the end of the date.
2.
if the tv box cannot be delivery sucessfully, you can open the
dispute in in the 66th day.
can
you understand ?
Me
(10 April):
Yes,
I can understand English perfectly. You have not answered my
question. How are you going to pay me for the shipping cost? To my
credit card? Do I need to get you a receipt from the postal agency?
When will you effect the refund? What if you don't?
Hope
you understand that these are the questions anyone will raise because
there is no detail provided by you. Not even your shipping address.
Please let me know the details and I will consider.
Me
(10 April):
Appreciate
your immediate reply to my earlier questions:-
1.
How are you going to pay me for the shipping cost? To my credit card?
2.
Do I need to get you a receipt from the postal agency?
3.
When will you effect the refund? What if you don't?
4.
What is your address to be shipped to?
It
would take many days before you receive it, unless I send it via
FedEx. Since the process is so long, I would want to claim a full
refund. If I buy one from another seller today, I could receive it
much earlier.
Me
(11 April):
Hi.
We have waited a day for your reply to our questions. Please reply
and confirm that you will make the full refund to us. If we place an
order through another seller today, we can probably get the box in
time for the Easter holiday next Friday. Please don't spoil our
holiday too. Regards
Ellen
Xi (11 April):
please
send it by post way,
the
shiping by fedex / dhl will cause the customs problem in china, the
customs will stop the package.
Me
(11 April):
Hi
Ellen. We asked you so many questions and you did not answer them. We
will NOT send it unless you confirm the mode of payment of your
reimbursement of our shipping cost as well as the FULL REFUND. If we
do not get answers, we will be forced to open a dispute case as the
last resort.
Ellen
Xi (11 April):
it
is QingMing Festival for 3 days. I am not in office today.
can
you accept to send it back for a new replacement or think about
partical refunding ?
NOTE: According to the Chinese website,
Qing Ming was much earlier, on Apr 5. This was one of ETV's many excuses for not replying to our messages.
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