Monday, 5 May 2014

ETV Technology Shipping Refund was With Conditions

According to their sale terms, ETV Technology promised a refund as follows:

“1. You have 7 days to contact us and 30 days to return it from the date it was received. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT. There are NO EXCEPTIONS! Shipping cost is bear by both seller and buyer in half.

4. We will bear all the shipping cost if the product(s) is (are) not as advertised.”

As it turned out, the guarantees by ETV Technology were false and untrue. There was no such thing as bearing shipping cost “in half” or bearing “all the shipping cost” even though the product was not working as they had advertised. If we wanted to return the item and claim a full refund, there will be No Refund of the shipping cost, period.

We buyers received a spoilt Android TV Box that could not work. If we could not wait for a replacement and wanted to claim a refund of the monies paid, we had to foot the shipping cost to return the item to ETV Technology. This was not as stated in their seller's guarantees, and as buyers we were left with no recourse if ETV Technology failed to honor their guarantees.

Me (11 April):

I repeat the questions:

1. How are you going to pay me for the shipping cost? To my credit card?

2. Do I need to get you a receipt from the postal agency?

3. When will you effect the refund? What if you don't?

4. What is your address to be shipped to?

5. Confirm that I will get a FULL REFUND of the purchase price and the return shipping charges?

Me (11 April):

We have Qing Ming in Singapore too, although not a public holiday. However next Friday is a public holiday for Easter. We wanted to have the set in time for next weekend but our plans are now spoilt.

At first I did not mind having a replacement. As you can see, by the time you receive it and send me another, it will be a long time more. Hence I would rather have a FULL REFUND so that I can buy another one from another seller tonight.

Ellen Xi (11 April):

1. shiping cost refunded for new replacement. not accept for full refunding.

2. after the package delivery, we will refund you the shipping cost via aliexpress.

after the shiping refunding, we will send out the new replacement for you.

3. we wouldnot like to do only one transaction business. it is not good at all for the long term business on aliexpress to cheat the money.

4.

Address: 5C,building A, MinLe Industrial park , meiban Road,LongHua district, ShenZhen, China

Name: TaoGao (ETV)

Phone:18665903018

Postcode: 518131

please mark " ETV " on the package. once the package delilvery, the warehouse worker will inform me. and I will arrange new replacement shiping for you.

5. if you want to send the box back for refunding, we wouldnot bear the shiping cost from singapore to china.


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