Me
(11 April):
Hi. Thanks for your reply.
This
is how it will work. I can send it first thing tomorrow morning and
give you the tracking info plus the photos of the receipt and item.
Can
you immediately send a replacement to me to reach me by next weekend.
If you are not satisfied, tell me what proof you need, like us having
to videotape the whole process at the postal office? Because to wait
for you to receive and then send me would take too long.
Me
(11 April):
Please
confirm that you will send the replacement immediately upon receipt
of the proof I mentioned ie. tracking info, photos or receipt and
item. What other proof do you need?
We
have checked with Aliexpress and the internet users. Your
interpretation of the condition for refund is not correct.
Under
your clause "4 We will bear all the shipping cost if the
product(s) is (are) not as advertised." You advertised a working
TV box, and it was NOT working when we received it. You should bear
all shipping costs.
According
to other netizens, even if the item is working but buyer has other
reasons for wanting to return it, you have stated in clause "1
Shipping cost is bear by both seller and buyer in half."
You
are wrong to say that you would not bear the shipping cost from
Singapore to China. We can ask Aliexpress and internet forums again.
Me
(11 April):
We
have mailed the item back to you at your stated address this morning
(12 April, 9.48am). The YouTube videos are attached:-
1.
Video of contents and packing of item for Return to China
http://www.youtube.com/watch?v=ptb3uoRogvg
2.
Video of postage paid and transaction at Singapore Post
http://www.youtube.com/watch?v=NGARPQ2Xzck
The
item was sent via normal registered air mail through Singapore Post.
Postage paid was $16.10. Tracking reference was RC622845955SG.
Please
refund me the shipping cost and send me the replacement set
immediately without delay. Thanks.
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